We want students to enrol with confidence. This Refund Policy explains when tuition fees paid through TeachMe can be refunded. It forms part of our Terms of Service.
1. Monthly and per-term plans
- Paying for a month or term gives you access for that period. You can cancel at any time to stop the next renewal.
- Fees already paid for the current period are generally non-refundable for unused days, except where required by law or where a class is cancelled by the teacher.
2. One-time / full-course plans
For one-time course purchases, you may request a refund within 7 days of payment provided you have accessed no more than 20% of the course content and have not been issued a certificate. After that, the purchase is non-refundable.
3. Classes cancelled by a teacher
If a teacher cancels a class or fails to deliver it as described, you are entitled to a full refund of the affected fees.
4. How to request a refund
Email support@mzerone.lk from your registered email address with your name, the class, and the payment reference. We may ask for brief details to verify the request.
5. Processing
Approved refunds are issued to the original payment method (or by bank transfer for bank-deposit payments) within 7–14 business days. Any platform commission is reversed with the refund.
6. Non-refundable situations
- Completed courses, or where a certificate has been issued.
- Requests outside the windows above, or where the policy is being abused (for example, repeated enrol-and-refund activity).
- Free classes, and promotional discounts, which carry no cash value.
7. Chargebacks
Please contact us before raising a chargeback with your bank — we can usually resolve issues faster directly. Fraudulent chargebacks may lead to account suspension.
8. Contact
Questions about refunds? Email support@mzerone.lk.